Frequently Asked Questions - Ilera Precision Wellness

Frequently Asked Questions

We’d love to be your partner along your journey towards vibrant health! Please review frequently asked questions listed below and feel free to contact our staff for any other questions via email or phone.

Scheduling & Visits

If you are NOT a New York resident, your initial visit at Ilera Precision Wellness must be in person. After the first visit, all follow up visits can be conducted by phone or virtually using our secure video channel if you choose.

Members have unlimited email contact with their provider team through the patient portal. However, if an email question or request is deemed by one of our staff to be too complicated or involved for a response via email they may, at their discretion, require that the member schedule a phone, telemedicine or in person visit instead of responding via email.

There is a 24-hour cancellation policy for all appointments with a Ilera Precision Wellness doctor, any health coach, or team member. Canceling within 24-hours will result in a $50 charge to the credit card on file.

No-shows: If you do not show up to a phone, video/telemedicine or in person appointment without notifying the specific person you have an appointment with either via email or by changing the appointment using the online scheduling tool on the patient portal, you will be charged $100 to the card on file.

Billing & Insurance

We advise all members to maintain a separate health insurance plan of their choosing. You should also note that the Affordable Care Act includes a general requirement that all U.S. citizens purchase health insurance. A FMC membership does not meet this requirement.

Because you can message us online during business hours we are often able to take care of urgent request, such as a prescription refill.

It is important to note the following however:

1. We do not fulfill an insurance company’s requirement for an in network primary care physician as we are not in-network with any insurance plan.

2. We are not available for same-day emergency appointments.

3. We do not have a 24 hour answering service and do not take calls on weekends. If you need to be seen urgently or have a medical emergency you would need to visit an ER or urgent care center.

If you need to see an OBGYN, a surgeon, or a cardiologist, for example, you will be referred appropriately. The costs associated with the services provided by specialists or any other health care provider outside of Ilera Precision Wellness are not covered by your membership.

Our availability is during normal working hours and your ability to reach us or access our services at any given time may be limited. If you require urgent care you should immediately call 911 or contact an emergency care provider such as a local hospital or emergency room. The costs associated with emergency care services are not covered by your membership.

Take The First Step On Your

Journey With Me

Perhaps you have questions you’d like to ask before you make a decision to become a client. Our client coordinator is standing by, happy to answer any questions you have to determine if Ilera Precision Wellness is right for you.

Take The First Step On Your

Journey With Me

Perhaps you have questions you’d like to ask before you make a decision to become a client. Our client coordinator is standing by, happy to answer any questions you have to determine if Ilera Precision Wellness is right for you.

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